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Refund Policy

Our policy lasts 15 days, after the date of delivery. If 15 days have gone by since you have received the shipment of the product, unfortunately we can’t offer you a refund or exchange.

If the item is defective then it qualifies for the return. The customer is required to send the photos of the product with the defect description to us.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we would request you to kindly provide us the order number.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 15 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at elegancensplendour@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@elegancensplendour.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your defective product, you should please contact us at

support@elegancensplendour.com

You will be responsible for paying for your own shipping costs for returning your item, unless they are defective. Shipping costs are non-refundable. If you receive a refund, the cost of shipping borne by us will be deducted from the refund. (not applicable in the case of a defective return)

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item back to us, you should consider using a track-able shipping service.

For any help or clarification on the topic we shall be happy to assist & guide you. Kindly contact us on -support@elegancensplendour.com

We believe in maintaining an excellent relationship with our customers.

Thanking you and looking forward to serving you.

Team E&S