Terms Of Service

Terms of Service

Welcome to Elegance & Splendour LLP. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, you may not use our services.

1. General Information

1.1 This website is operated by Elegance & Splendour LLP, a company registered under the LLP Act of India. Throughout the site, the terms “we,” “us,” and “our” refer to Elegance & Splendour LLP.

1.2 By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms, including additional terms, conditions, and policies referenced herein.

2. Eligibility

2.1 You must be at least 18 years old or the age of majority in your jurisdiction to use this site. By using the site, you represent that you meet this age requirement.

3. Products & Pricing

3.1 All products offered on our website are locally sourced within India.

3.2 We reserve the right to modify product prices at any time without notice.

3.3 We do not guarantee that product descriptions, images, or other content on the site are always accurate, complete, or current. In the case of a discrepancy, please contact us at support@elegancensplendour.com.

4. Orders and Payments

4.1 Orders once placed cannot be cancelled after they are processed.

4.2 Payments must be made through the approved payment gateways listed at checkout. We do not accept COD unless explicitly mentioned on a product page.

4.3 We reserve the right to refuse or cancel any order due to issues such as payment failure, stock unavailability, or pricing errors.

5. Shipping and Delivery

5.1 Products will be shipped within 1–3 business days from the date of order confirmation.

5.2 Delivery timelines typically range between 5–7 business days, depending on the customer’s location.

5.3 We are not responsible for delays caused by logistics providers, natural calamities, or unforeseen circumstances.

6. Returns and Refunds

6.1 We do not accept returns unless the product is defective or damaged upon delivery.

6.2 Customers must notify us within 48 hours of delivery at support@elegancensplendour.com along with clear images or videos of the defective product.

6.3 Once verified, a replacement or full refund will be issued at our discretion.

6.4 We do not entertain returns for reasons such as personal dislike, change of mind, or variation in colour/design due to screen resolution differences.

7. Accuracy of Information

7.1 We strive to keep all content on the website accurate and updated. However, we are not liable for any typographical errors or omissions that may relate to product pricing, descriptions, promotions, offers, and availability.

8. Intellectual Property

8.1 All content on this site, including logos, images, text, graphics, and layout, is the exclusive property of Elegance & Splendour LLP and is protected under applicable intellectual property laws.

8.2 Reproduction or misuse of content without written permission is strictly prohibited.

9. User Comments and Submissions

9.1 If you submit suggestions, comments, reviews, or other materials, you agree that we may, at any time, use, edit, and publish such content without restriction or compensation.

10. Third-Party Services

10.1 Some services on this site may involve third-party tools or applications. We are not responsible for the performance or policies of these third-party services.

11. Prohibited Uses

11.1 You agree not to use our site for:

  • Any unlawful purpose

  • To solicit others to perform unlawful acts

  • To violate any international, federal, or state regulations

  • To infringe upon our intellectual property

  • To interfere with the website's security or functions

12. Indemnification

12.1 You agree to indemnify and hold Elegance & Splendour LLP and its partners, officers, employees, and affiliates harmless from any claim or demand, including legal fees, arising out of your breach of these Terms.

13. Limitation of Liability

13.1 We are not liable for any indirect, incidental, punitive, or consequential damages arising from your use of the website or any of the services/products provided.

14. Privacy

14.1 Please review our Privacy Policy for details on how we collect and use your personal information.

15. Changes to Terms

15.1 We reserve the right to update, modify, or replace any part of these Terms by posting updates on our website. It is your responsibility to check this page periodically for changes.

16. Governing Law

16.1 These Terms shall be governed by and interpreted in accordance with the laws of India. All disputes shall be subject to the jurisdiction of the courts in Dehradun, Uttarakhand.

17. Contact Information

For any questions or concerns regarding these Terms, please contact us at:

📧 support@elegancensplendour.com
📍 Elegance & Splendour LLP, Dehradun, Uttarakhand, India